Full intuVision VA technical documentation is available under the "Help" drop down menu in both the intuVision Admin and Review applications. There you will find a complete software walk through, VMS integration documents, optimization guides, and more.
If you do not have access to your intuVision installation, email firstname.lastname@example.org.
If you are part of our certified reseller program, enter our portal to access training materials and videos.
If you just installed or started intuVision, it is possible that the system take a few moments to get online. If it has been more than a few seconds, it is possible that all of the components of intuVision VA have not yet started. In your system tray, you will see an intuVision icon. Double click on this icon and the System Monitor will open. There you should see 4 components: Site Controller, Machine Controller, Digital Video Controller, and HTTP Server. All 4 of these (the HTTP server might not be necessary), should have green arrows indicating they are started. If any of the Site Controller, Machine Controller, Digital Video Controller components do not have a green arrow, please click on them and click start.
If your license has expired or there has been a change in your license, you will need to re-activate your intuVision VA license. To activate your license, go to Help in the Admin Application, choose Activate License in the dropdown menu.
To restart intuVision VA system double click on the intuVision icon and open the System Monitor. Then right click on the System Monitor, and select "stop intuVision", once you see the red "stopped" icon appear, right click on the System Monitor again, and select "start intuVision".
With most problems you encounter and need to contact intuVision support, it is recommended to export the system logs so we can help you quickly. To export the system logs, go to Help in the Admin Application, choose Export System Logs in the dropdown menu.
This can occur if specific Windows updates have not been performed on the computer you are installing intuVision VA. Please install the following Windows updates: https://support.microsoft.com/en-us/help/2999226/update-for-universal-c-runtime-in-windows
If that fails, make sure the following prerequisites are installed: https://support.microsoft.com/en-us/help/2919355/windows-rt-8.1,-windows-8.1,-and-windows-server-2012-r2-update-april-2014
NOTE: The updates must be installed in the following order: clearcompressionflag.exe, KB2919355, KB2932046, KB2959977, KB2937592, KB2938439, and KB2934018.
The reason for this is the computer not having the proper codecs for decoding the video. A quick solution for this is to ingest the video through VLC. If you already have the VLC installed check if you can play the video in VLC. You will need to install the newest version of VLC (2.2.6), you can download it here: http://www.videolan.org/vlc/download-windows.html
You will need the correct version of VLC for your computer – 64 bit or 32 bit. Please note, VLC installs 32x by default, if you are on a 64x machine, you may need to uninstall and install the correct version. After installing VLC, please restart intuVision VA services (see restarting intuVision VA).
The best view for accurate object counting is a top down view, however this may not always be possible especially when working with existing camera views. intuVision VA works very well with high oblique views, with cameras within a 30 degree angle of vertical. For indoor people counting, we recommend cameras at 10-12 ft high. For vehicle counting, we recommend cameras about 20-25 ft(or higher), such as mounted on overpass bridges or stable light poles.
There isn't a limit to the number of objects which can be tracked in a scene, however when the objects begin to overlap one another, they will merge into one object. Depending on the goal for the video analytics in the scene, you will still be able to detect the item of interest.
When two moving objects get close to each other for ease of understanding the scene, we merge their bounding boxes into one. However, if they started as separate objects we are still tracking them as two objects and when they start moving away, you will see that they retain their original object ID numbers (to view object IDs, click on the Overlays menu, and select “object IDs”).
With full featured intuVision VA licenses There is no limit to the number of event rules than can be configured and used for a camera. The event rules available for your system is controlled by your license type.